HCPL maintenance trucks are out in the field everyday working on properties

Property Care & 24/7 Guest Support

At HCPL we believe in a proactive approach to property maintenance to ensure a positive guest experience. Our maintenance team spends a significant amount of time at every property prior to guest arrival to make sure issues are identified and corrected before your guest checks in. Although every effort is made to ensure a flawless stay, occasionally mechanical failures can occur during a guest’s visit. That is why we offer 24/7 support for guests on site. Our guest services team can assist guest with scheduling a repair or troubleshooting common problems so they can get back to making memories!

Property care- HCPL maintenance team cleaning a grill for check in

Field Services Team

The HCPL in house maintenance team is available to address general maintenance issues that can arise at any home. Generally, services provided by our in-house team are provided below market rates to protect owner profit margins. Service options include:

  • Pool and Hot Tub Service
  • Open and Close Property
  • Yard Care
  • Pest Control
  • Salt Delivery
  • Change Water Filters
  • Change/Clean Air Filters

Quality Housekeeping

We are committed to the health and safety of our guests. In addition, housekeeping is one of the most critical aspects of a positive guest experience. Not only does it affect reviews but could represent a liability concern if not managed correctly. HCPL housekeeping partners are required to meet or exceed the cleaning standards outlined by the Vacation Rental Management Association and our in-house team performs regular inspections to ensure consistent quality.

  • Supply replenishment
  • Same day turnarounds as needed
  • Spot treatment and damage notification
  • Laundry service available
  • First impression staging
  • Optional refresh service
Friendly housekeeping staff getting the property ready for guests
Friendly housekeeping staff getting the property ready for guests

Quality Housekeeping

We are committed to the health and safety of our guests. In addition, housekeeping is one of the most critical aspects of a positive guest experience. Not only does it affect reviews but could represent a liability concern if not managed correctly. HCPL housekeeping partners are required to meet or exceed the cleaning standards outlined by the Vacation Rental Management Association and our in-house team performs regular inspections to ensure consistent quality.

  • Supply replenishment
  • Same day turnarounds as needed
  • Spot treatment and damage notification
  • Laundry service available
  • First impression staging
  • Optional refresh service
24/7 Guest Support- Helpful guest services team member

24/7 Guest Support

Sometimes the unexpected happens or things just go wrong. When they do, our Guest Services Team is available to assist guests and get their stay back on track. Our office is open 7 days a week for general service needs. In addition, our emergency service is available after hours as well through our after-hours messaging service so you can rest assured, your guests always have access to help when they need it.

  • Concierge referral service
  • Accommodate early check in and late checkout requests
  • Coordinate maintenance needs
  • Troubleshooting common questions
  • Guest ambassador

Procurement

Quality linens and bedding items can be costly. HCPL has negotiated wholesale pricing on our preferred products if you place your orders through us. In addition to bedding, we can facilitate many purchases to get your vacation rental off the ground. Standard products include:

  • Sheets, blankets, duvets etc.
  • Pillows
  • Towels
  • Single use toiletries
  • Paper products (toilet paper/paper towels)
  • Cleaning supplies
Happy Owl Lakehouse Linens were purchased from our procurement service
Happy Owl Lakehouse Linens were purchased from our procurement service

Procurement

Quality linens and bedding items can be costly. HCPL has negotiated wholesale pricing on our preferred products if you place your orders through us. In addition to bedding, we can facilitate many purchases to get your vacation rental off the ground. Standard products include:

  • Sheets, blankets, duvets etc.
  • Pillows
  • Towels
  • Single use toiletries
  • Paper products (toilet paper/paper towels)
  • Cleaning supplies

We look forward to partnering with you and helping you net more.

Our homeowners enjoy the financial benefits of owning

an income property without the the headache and

stress that accompany self management.

Inquire Here