Property Care & 24/7 Guest Support
At HCPL we believe in a proactive approach to property maintenance to ensure a positive guest experience. Our maintenance team spends a significant amount of time at every property prior to guest arrival to make sure issues are identified and corrected before your guest checks in. Although every effort is made to ensure a flawless stay, occasionally mechanical failures can occur during a guest’s visit. That is why we offer 24/7 support for guests on site. Our guest services team can assist guest with scheduling a repair or troubleshooting common problems so they can get back to making memories!
Field Services Team
The HCPL in house maintenance team is available to address general maintenance issues that can arise at any home. Generally, services provided by our in-house team are provided below market rates to protect owner profit margins. Service options include:
- Pool and Hot Tub Service
- Open and Close Property
- Yard Care
- Pest Control
- Salt Delivery
- Change Water Filters
- Change/Clean Air Filters
Quality Housekeeping
We are committed to the health and safety of our guests. In addition, housekeeping is one of the most critical aspects of a positive guest experience. Not only does it affect reviews but could represent a liability concern if not managed correctly. HCPL housekeeping partners are required to meet or exceed the cleaning standards outlined by the Vacation Rental Management Association and our in-house team performs regular inspections to ensure consistent quality.
- Supply replenishment
- Same day turnarounds as needed
- Spot treatment and damage notification
- Laundry service available
- First impression staging
- Optional refresh service
Professional Housekeeping
We are committed to the health and safety of our guests. In addition, housekeeping is one of the most critical aspects of a positive guest experience. HCPL housekeeping partners are required to meet or exceed the cleaning standards outlined by the Vacation Rental Management Association. Not only does it affect reviews but could represent a liability concern if not managed correctly. Finally, our in-house team performs regular inspections to ensure consistent quality.
- Supply replenishment
- Same day turnarounds as needed
- Spot treatment and damage notification
- Laundry service available
- First impression staging
- Optional refresh service
24/7 Guest Support
Sometimes the unexpected happens or things just go wrong. When they do, our Guest Services Team is available to assist guests and get their stay back on track. Our office is open 7 days a week for general service needs. In addition, our emergency service is available after hours as well through our after-hours messaging service so you can rest assured, your guests always have access to help when they need it.
- Concierge referral service
- Accommodate early check in and late checkout requests
- Coordinate maintenance needs
- Troubleshooting common questions
- Guest ambassador
Procurement
Quality linens and bedding items can be costly. HCPL has negotiated wholesale pricing on our preferred products if you place your orders through us. In addition to bedding, we can facilitate many purchases to get your vacation rental off the ground. Standard products include:
- Sheets, blankets, duvets etc.
- Pillows
- Towels
- Single use toiletries
- Paper products (toilet paper/paper towels)
- Cleaning supplies
Professional Procurement
Quality linens and bedding items can be costly. HCPL has negotiated wholesale pricing on our preferred products if you place your orders through us. Additionally, we can facilitate many common purchases to get your vacation rental started including:
- Sheets, blankets, duvets etc.
- Pillows
- Towels
- Single use toiletries
- Paper products (toilet paper/paper towels)
- Cleaning supplies